Help & support

The components of a respondent list

…password. Passwords: can either be supplied by the survey author, or will be generated automatically by online surveys if left blank. do not have to be unique. are limited to…

Controlling who can complete your survey

…several options: Use online surveys to invite your respondents to participate in your survey. Export your list and send a username and password to each respondent. Export your list and…

Creating a new survey

…the top of your survey list (make sure that you have selected the DRAFT tick box at the top right of the Dashboard ). Note: Survey access control settings and…

Unscheduled maintenance: 4-5 March 2024

…maintenance is taking place, v2 will not be accessible and respondents will not be able to submit responses to open surveys. Version 3 (v3) of Online Surveys is unaffected and…

How do I reset my password?

…the Forgotten password link on the online surveys sign in screen; or Sign in to online surveys, click Manage at the top right of the screen, then choose Change password….

What is the Survey Contact?

…this and click Save. Important: A Survey Contact must be an online surveys user who is either part of the same online surveys account or has permissions for the survey….

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

FAQ for Admin users (Project account)

…Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right of the screen (next to Sign out). A drop-down list will appear….

Including a consent statement

…terms and conditions”. In the Add answer option box, type “Yes”. Click + Add another answer option. In the new Add answer option box, type “No”. Click on the arrow…

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

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