Help & support

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…a single new user: Scroll to the bottom of the user list and click on Invite a new user. A pop-up window will open. Enter the email address of the…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

…a question optional or required (compulsory). Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next to the question text. Initial value for the question: the…

Introduction to routing

…you want to ask about online support instead. You put the routing question on page 3 (“Are you: a) based on campus, b) a distance learner?”). Then you set up…

Customising your survey’s appearance

This page explains how to change the look of your survey by: Changing its theme (colour scheme). Adding a logo. Adding a background image. To access these options, go to…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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