Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Survey access control
…There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys surveys. This…
Adding files to your survey
…the file you wish to use. Select the file and click Open. Click on Save files. The file will be uploaded to online surveys and the image’s URL will appear…
What should I be aware of when using grid and scale/rank questions in my survey?
…respondents A moderately-sized scale/rank question containing 20 statements and 7 response options contains 20 x 7 = 140 individual elements. Your respondent’s browser must obtain this information from the Online…
Customising invitation and reminder emails
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…
Navigating your Dashboard
…Top section of the dashboard of an Organisation account user. Top left Your surveys – “Your surveys” are: Single user account user – any surveys that you have created. Project…
Upgrading or downgrading your licence
Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…
Piping
This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…
Distributing your survey URL
…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…