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Maintenance: Tuesday 9 July, 17:00 – 17:30 BST

Posted: 2nd July 2019

We plan to take Online Surveys offline on Tuesday 9 July, 17:00 – 17:30 BST. Both users and survey respondents will see our maintenance message during this time. Why will Online Surveys be offline? We need to carry out essential maintenance to ensure Online Surveys remains reliable and secure. Stay in touch If you have […]

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New features: User list filtering and bulk user delete

Posted: 12th June 2019

User list filters You can now filter your user list by date ranges for Date joined and Last login. You can also filter to users who have never logged in. We hope this will make user management much easier and ensure it’s less bother to spot users who should be removed from your account. Bulk […]

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Maintenance: Tuesday 16 April, 08:00 – 09:00 BST

Posted: 3rd April 2019

We plan to take Online Surveys offline on Tuesday 16 April, 08:00 – 09:00 BST. Both users and survey respondents will see our maintenance message during this time. Why will Online Surveys be offline? Most of the time, when we release new features, we can do this without users or respondents noticing. But sometimes, making […]

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New features: Responses digest; Theme builder

Posted: 4th December 2018

Responses digest You can now receive a digest email that will update you on how many new responses your surveys have received. You can determine the frequency for each of your surveys from as often a daily to weekly. This feature is available to all Organisation account users. Ask our Support team about upgrading at […]

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New features: Invitation email counter; pre-population parameters

Posted: 21st November 2018

Invitation and reminder email counter We’ve added two extra columns to the respondent list on the Survey Access Control page that flag whether or not an invitation email has been sent to each respondent and how many reminders have been issued afterwards. We hope this will make using the integrated email tool easier and provide […]

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Maintenance: Monday 26 November, 17:00 – 18:00 GMT

Posted: 19th November 2018

We plan to make some changes on Monday afternoon that will require our technical team to take Online Surveys offline for a short period during a window of 17:00 – 18:00 GMT. While Online Surveys is offline, both users and survey participants will be shown our maintenance message. Why is Online Surveys being taken offline? […]

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New feature: Respondent Progress (per SAC respondent)

Posted: 29th October 2018

We have introduced a second Respondent Progress chart for users tracking respondents using Survey Access Control. Where the first chart tracks the number of times a survey page has been visited (regardless of who it is and how many times the same individual might have visited that page), the new second chart will track an […]

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New feature: Pre-population validation

Posted:

We have introduced a new tool in Online Surveys that will help users who are pre-populating multiple choice or selection list questions using Survey Access Control. When pre-populating these types of questions, it is important that the values uploaded to your respondent list in the x1-10 columns match the text of the related question’s answer […]

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Maintenance: Wednesday 24 October, 17:00 – 18:00 BST

Posted: 23rd October 2018

We plan to make some changes on Wednesday afternoon that will require our technical team to take Online Surveys offline for a short period during a window of 17:00 – 18:00 BST. While Online Surveys is offline, both users and survey participants will be shown our maintenance message. We always try to provide as much […]

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New feature: Delete an individual response

Posted: 11th October 2018

We have extended the ‘Exclude response’ function to enable a user with access to a survey’s Analyse tab to delete a response permanently. To do this, you will need to follow the ‘Exclude’ process by browsing to the individual record, scrolling down and clicking ‘Exclude this response.’ The response will be excluded from your results […]

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