Help & support

What is the Survey Contact?

…this and click Save. Important: A Survey Contact must be an online surveys user who is either part of the same online surveys account or has permissions for the survey….

Including a consent statement

…terms and conditions”. In the Add answer option box, type “Yes”. Click + Add another answer option. In the new Add answer option box, type “No”. Click on the arrow…

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

Changing respondent details

…Export respondents. Save the file in a location where you can easily retrieve it. Open the exported file. Make the necessary changes. Do not change any other details in the…

Will exporting my results affect my survey?

…generates a copy of the information held on the online surveys servers and converts it into the format that you have chosen. The original information is retained within online surveys….

Adding a video or other media content

…the Edit icon next to an existing one). In the editor, click the Source code button. Paste your embed code and click OK. Save or add your question or note….

Managing account responsibilities

…the account complies with the Data Protection Act. Being the first point of contact for any queries regarding the account. Mediating account-level requests from the organisation to the online surveys…

How do I change the survey status?

…you like. To change your survey’s opening and closing dates: Click on Distribute, then Distribution settings. Change the Opening date and the Closing date to the required dates. Click Save….

What is a ‘slug’?

A ‘slug’ is a short label for something, containing only letters, numbers, underscores or hyphens. In online surveys, the term ‘slug’ is used to refer to the survey short name,…

What is validation?

…attempt to submit an answer that does not meet the relevant criteria. online surveys validation messages are fixed and cannot be customised. If you want to display your own validation…

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