Help & support

Using piping in your survey

…the following items: Page title. Section title. Note. Question text (unless the question is in a grid column). The ‘More info’ field. Insert the variable token in the appropriate location….

Can the same computer be used to complete a survey multiple times?

Yes. Online surveys does not prevent a survey from being completed many times on the same computer or from the same IP address. If you wish to restrict your survey…

How do I distinguish between a question and a sub-question?

When editing a survey in online survey, it is important to know whether you are creating/editing a parent question or a sub-question. The main distinguishing features of parent questions and…

How do I refresh the Analyse page?

…times as you like while the survey is open. If the Refresh data link is not visible or does not work, please contact the online surveys support team for assistance….

Creating a customised URL using piping

…window. The HTML tags are inserted around the link text: <a href=”https://xxx.onlinesurveys.ac.uk/survey-name?x1=[BOS_CORE_RECEIPT]&xx”>our follow-up survey</a> The changes are saved by clicking OK. The link text is now underlined and coloured blue….

How do I know what the URL of my survey will be?

Every online surveys survey is given a unique URL when it is created. This is known as the public URL The public URL can be found on your survey’s Distribute…

Why should I always pilot my survey?

…you pilot your survey, you launch a test version of your survey and ask friends, colleagues and reviewers to complete it. You can also complete the pilot survey yourself. This…

Setting answer options as non-applicable

…completion. Online surveys cannot automatically apply the non-applicable setting to an answer option. You must apply the setting yourself by following the instructions below. To set an answer option as…

Why is my survey only open for 30 days?

…your survey. To change your survey’s opening and closing dates: Click on Distribute, then Distribution settings. Change the Opening date and the Closing date to the required dates. Click Save….

How do I validate my pre-population parameters?

…match the text of the related question’s answer options exactly. If Online Surveys cannot match the value you’ve uploaded to an answer option in the question, the participant will see…

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