Help & support

Managing users

…list. Find a user. Edit a user. Remove a user. See which surveys a user has access to (Organisation accounts only). Access the user list To access the user list:…

Selection list questions

…question and click Add item. Select Selection list question. The question editor will open. Enter your question into the Question text box. You can also add formatting and hyperlinks. Enter…

Multiple choice (multiple answers) questions

…to place your question and click Add item. Select Multiple-choice (multiple answers) question. The question editor will open. Enter your question into the Question text box. You can also add…

Question types

…importance or preference, for example. Use this question type if you want to create Likert-type scales or semantic differential scales. Example of a Likert-type scale question. Example of a semantic…

Survey access control

…There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys surveys. This…

Adding files to your survey

…must be below 10Mb in size and in one of the following formats: .pdf, .doc, .xls, .ppt, .csv, .html, .txt, .docx, .docm, .dotx, .dotm, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam,…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Navigating your Dashboard

…of the available functionality. Where functionality is limited to particular account types this is specified below. The screen shots are from the dashboard of an Organisation account user. Top section…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

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