Help & support

What is the Survey Contact?

A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address…

Adding a video or other media content

Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…

Including a consent statement

…terms and conditions”. In the Add answer option box, type “Yes”. Click + Add another answer option. In the new Add answer option box, type “No”. Click on the arrow…

Changing respondent details

…manually, one at a time. Export the respondent list, make the changes, and then import the amended list. Manually amending respondent records: On your Dashboard , locate your survey and…

Will exporting my results affect my survey?

…retained within online surveys. You can export your data as many times as you like, and you can do this at any time, whether your survey is open or closed….

Managing account responsibilities

…service, such as upgrades, detail changes, etc. Managing users within the account, including user account set-up and timely deletion of user accounts and data, where appropriate. Administrative tasks, such as…

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

Pre-population – Constraints and considerations

…answer does not meet the relevant criteria, online surveys cannot match the answer to the question and any affected respondents will not be able to access the survey. Anonymity Capturing…

Known Issues

…are not displayed. This issue also cascades to the data exports from the Analyse page. Refreshing the page will sometimes display the full set of responses. Version affected: Online Surveys…

What is a ‘slug’?

…to change your survey short name to something that contains spaces, special characters, or other characters that are not able to be used in a URL, online surveys will prompt…

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