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Known Issues

This page details known issues with Online Surveys, intended to help you apply workarounds until the issues can be resolved.

In Preview, questions set as required are not validated correctly, presenting a validation error. Routing is also not working through the preview function

In the Preview function, if a question has been set as required, the validation logic is failing, preventing users from being able to progress to the next page of the survey.

If your survey has routing logic, you won’t be able to verify it through the preview function.

Alternatively, we suggest that you follow instructions to Pilot your Survey once you have finished editing your survey.

Be assured that this issue will not be encountered by respondents in your live survey.

E57 error encountered when pre-populated questions are set as ‘required’

When questions are set to receive pre-population values, an error occurs for respondents if these questions are also set as required.

In order to prevent this error, pre-populated questions should be set as optional:

  1. Go to the Design page of your survey.
  2. Locate the questions collecting parameters – it says “Question users parameter” as a label – AND are marked with a red asterisk – that means that’s a required question.
  3. Click the edit (pencil) icon on the top-right of the bounding box.
  4. Go to Advanced options.
  5. Set the Optionality & Dependency to Optional.
  6. Click Save.
  7. The red asterisk should be gone now.
  8. Make sure every question that uses a parameter is not marked with a red asterisk on the right of the question text.