Help & support

Can respondents save a survey part way through and return to it later?

Yes, you can allow your respondents to complete the survey in several sessions by enabling the Finish Later option on the Survey settings page. This option adds a Finish later…

How do I refresh the Analyse page?

Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…

Creating a customised URL using piping

…window. The HTML tags are inserted around the link text: <a href=”https://xxx.onlinesurveys.ac.uk/survey-name?x1=[BOS_CORE_RECEIPT]&xx”>our follow-up survey</a> The changes are saved by clicking OK. The link text is now underlined and coloured blue….

Use the Theme builder to create your own survey theme

…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…

Why should I always pilot my survey?

…is a more robust test of aspects such as routing and piping than the survey preview, and a pilot run gathers response data which you can view in, and export…

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…their account and set up a password. You will now see the email address added as a new username to your list of account users. Click on a username to…

Customising your survey’s appearance

…not already have a background image, and/or if your survey pages are short and there is space available at the bottom of the screen to display the background. Administrators are…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

…answer that will be displayed by default. Add a text box allowing respondents to enter an “Other” answer: this adds an additional box that allows respondents to add their own…

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