Why can't I delete or edit a question?
If you have launched your survey, you will not be able to delete any questions. This restriction applies as soon as you launch your survey. The restriction stays in place…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Can the same computer be used to complete a survey multiple times?
Yes. Online surveys does not prevent a survey from being completed many times on the same computer or from the same IP address. If you wish to restrict your survey…
Error text or missing responses on the Analyse page
This help page is for users who experience an error when viewing their survey responses on the Analyse Summary page. The following issues can be remedied by following the steps…
Customising invitation and reminder emails
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…
Setting answer options as non-applicable
The multiple choice (single answer), multiple choice (multiple answer) and selection list question types allow you to set one or more answer options as non-applicable. This setting is not available…
Creating accessible surveys
Online surveys aims to follow the principles of the W3C Web Content Accessibility Guidelines. However, accessibility is not just a technical issue. Creating an accessible online survey involves care in…
How do I receive a survey responses digest?
This feature is only available for Organisation account users What is a survey responses digest? A responses digest is an email that will update you on how many new responses…
Use the Theme builder to create your own survey theme
Online Surveys comes with a set of standard themes to choose from, but you can create your own using the Theme builder. To use the Theme builder, go to the…
Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Why should I always pilot my survey?
While it is possible to test your survey using the preview functionality, we strongly recommend that all survey authors pilot their surveys before releasing them to their target audience. When…