How do I change the survey URL?
To change the URL of your survey: Locate your survey and click on Distribute. Click on Distribution settings in the left-hand menu. Change the Survey short name as required. Note:…
Online surveys (formerly BOS)
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How do I display all free text answers?
The Analyse Summary page displays only the first 5 answers to free text questions by default. This can be expanded so that all free text answers are displayed. You can…
Why do I get the message "0 emails sent" when sending invitations/reminders?
The most likely reason that you are unable to send reminders using the online surveys email tool is that you have already sent the maximum number of emails that the…
Benchmarking
What is benchmarking? A benchmark is a standard against which something can be measured. Benchmarking in online surveys involves comparing your survey results against the results from other matching surveys,…
How do I copy a survey?
To copy a survey: On your Dashboard , find the survey that you want to copy. Click on the Copy survey icon. This is found at the far right of…
Can I change or delete a response?
No. Response data cannot be amended or deleted. If a participant advises that they wish to withdraw from your survey, or realises they have provided incorrect answers, or one or…
Copying, moving and deleting questions
The copy, move and delete actions are only available in DRAFT surveys. Once a survey has been launched, the copy, move and delete options are greyed out and these actions…
Is additional statistical information (e.g. standard deviation) available in the results analysis?
For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….
What is an ‘orphaned page’?
If you are using routing in your survey, you may encounter a message on your survey launchpad that states “Survey contains orphaned pages”. An ‘orphaned page’ is one that is…
Who do I contact for help?
The online support team can be contacted by telephone and/or email during normal working hours. Contact details can be found by clicking on the “Contact” link at the bottom left…