Managing users
This page is for administrators and Primary Contacts of Project or Organisation type accounts. This page provides instructions for carrying out the following common user management tasks: Access the user…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
Search results for:
Showing 41-50 of 163 results
How do I construct personalised URLs for my respondents?
If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…
I can’t see a survey that has been shared with me
To see surveys that other online surveys users have shared with you: Single user account and Project account: Click Shared surveys (at the top right of your Dashboard ). Organisation…
What should I be aware of when using grid and scale/rank questions in my survey?
Both the grid question and scale/rank question types use a tabular (or matrix) format to display question statements and answer options. While grids and scale/rank questions can be flexible and…
Renewing your online surveys licence
One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…
Upgrading or downgrading your licence
Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…
Navigating your Dashboard
When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…
What is the Survey Contact?
A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address…
Formatting text in questions, notes and messages
It is possible to format the text in the following items: Question text. ‘More info’ text. Note text. Contact, copyright and screening messages. Survey messages. The format of the text…
Deleting surveys
You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….