Why are there multiple arrows connecting pages on my survey map?
The Survey map shows the default path through a survey and any routing pathways that you’ve added. So, if you have a question on page 2 that routes to page…
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Extending/re-opening your survey
To extend or re-open your survey, you will just need to change its close date. To change the close date of your survey: Locate your survey. Click on Distribute. Click…
Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
Yes, you can complete your survey on behalf of your participants by simply accessing the survey link in the same way a respondent would. If you want to keep track…
Can I embed a survey within my website?
Yes. Once you have launched the survey you can find the embed code on the Survey launchpad (Distribute page) under the heading ‘Sharing’….
Can respondents edit their answers?
If you enable survey navigation on the Survey settings page, respondents will be able to go back to pages they have already completed and change their answers. If this option…
Copying charts from the Analysis Summary
Because the charts in your survey’s Analysis page are dynamic it is not possible to select and copy them from the browser to then paste into another document. To download…
Inviting respondents to participate in your survey
If you have set up a respondent list using survey access control, there are two ways to invite your respondents to participate in your survey: 1. Send your survey invitations…
Why do I have to enter a username and/or password to preview my survey?
The survey preview facility shows you exactly how the survey will look and behave when it is accessed at its public URL. This includes any access restrictions. If you have…
Adding a video or other media content
Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…
Editing a launched survey
Certain changes cannot be made to a survey once it has been launched (regardless of whether it is scheduled, open or closed). Listed below are the changes that can and…