How do I receive a survey responses digest?
This feature is only available for Organisation account users What is a survey responses digest? A responses digest is an email that will update you on how many new responses…
Online surveys (formerly BOS)
Powerful, flexible online surveys
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Use the Theme builder to create your own survey theme
Online Surveys comes with a set of standard themes to choose from, but you can create your own using the Theme builder. To use the Theme builder, go to the…
What will my invitation and reminder emails look like?
If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…
Known Issues
This page details known issues with Online Surveys, intended to help you apply workarounds until the issues can be resolved. Display and export of response data Issue resolved This issue…
Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Setting answer options as non-applicable
The multiple choice (single answer), multiple choice (multiple answer) and selection list question types allow you to set one or more answer options as non-applicable. This setting is not available…
Customising invitation and reminder emails
Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…
How do I refresh the Analyse page?
Refreshing your Analyse page pulls through any new responses and includes them in the Summary report. If your Analyse page does not appear to be displaying the correct number of…
Why should I always pilot my survey?
While it is possible to test your survey using the preview functionality, we strongly recommend that all survey authors pilot their surveys before releasing them to their target audience. When…
Creating a customised URL using piping
If you have not used piping in your survey before, please read our FAQ on piping first. You should also read our Help article on Using piping in your survey…