Is there any way to shorten personalised survey URLs?
A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the Distribution settings…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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How can I help a user who can’t log in?
This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who…
FAQ for Admin users (Organisation account)
This FAQ is for Admin users in Organisation type accounts. If you are an Admin user in a Project type account, please refer to our FAQ for Admin users (Project…
Adding files to your survey
If you need to make files or documents available to survey respondents (for example, you are collecting feedback on design mock-ups and want to include the mock-up images in the…
Can I add documents to my survey for my respondents to view / comment on?
Yes. You can upload files that are below 10Mb in size and within a range of allowed formats to the Survey files section of your survey. Once the files have…
How do I change the survey status?
There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…
How can I print my survey?
If you wish to print your survey questions, you can do this from the Preview mode. To print your survey: Access the Preview mode as follows: In the Design or…
Including a consent statement
It may be necessary for you to obtain a statement of consent from your respondents to participate in your research, or a statement that they have read and agreed to…
What is a page break?
A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…
How do I distinguish between a question and a sub-question?
When editing a survey in online survey, it is important to know whether you are creating/editing a parent question or a sub-question. The main distinguishing features of parent questions and…