Help & support

Selection list questions

…that have selected it will not be included in the analysis. Optionality & Dependency: You can choose to make a question optional or required (compulsory). Show optionality: Ticking this box…

Multiple choice (multiple answers) questions

…the analysis. Optionality & Dependency: You can choose to make a question optional or required (compulsory). Show optionality: Ticking this box displays the word “Optional” or “Required” (as appropriate) next…

Managing users

This page is for administrators and Primary Contacts of Project or Organisation type accounts. This page provides instructions for carrying out the following common user management tasks: Access the user…

How do I send survey invitation emails to my respondents?

…options for sending invitation and reminder emails to your respondents: Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents….

Adding an image

…entering a pixel width in the Border box. For example, typing in the number “1” will create a 1-pixel wide border, “2” a 2-pixel border, and so on. Use the…

Why do I get the message "0 emails sent" when sending invitations/reminders?

…send a reminder email to a respondent if you have sent them an invitation email using online surveys. Other common reasons for being unable to send invitation/reminder emails include: The…

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

Can I create a survey in a language not officially supported in online surveys?

…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….

Survey access control

…survey password. 3. Create a list of respondents This means that: You have a predefined list of respondents for your survey. Each respondent has their own username/password combination and personalised…

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