FAQ for Admin users (Organisation account)
…where the survey author is not contactable. How do I access the Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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What is pre-population?
…answers to each pre-populated question), and online surveys inserts the information when your respondents access the survey. You can provide pre-population information to online surveys in one of two ways:…
Amending your user profile
…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…
Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…
Exporting response data
…data. Note: Different software packages have different column limits. For example: MS Excel 2007 and later (.xlsx): 16,384 columns MS Excel 2003 and earlier (.xls): 256 columns LibreOffice/OpenOffice Calc: 1,024…
Adding an image
…entering a pixel width in the Border box. For example, typing in the number “1” will create a 1-pixel wide border, “2” a 2-pixel border, and so on. Use the…
Why do I get the message "0 emails sent" when sending invitations/reminders?
…send a reminder email to a respondent if you have sent them an invitation email using online surveys. Other common reasons for being unable to send invitation/reminder emails include: The…
How can I share my survey/data with someone else?
There are several ways to share your survey and/or results data with other people, both within and outside of online surveys. Sharing surveys and results with other online surveys users…
Can I create a survey in a language not officially supported in online surveys?
…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….
How do I send survey invitation emails to my respondents?
…options for sending invitation and reminder emails to your respondents: Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents….