Respondent anonymity and online surveys
Online surveys is designed to protect respondent anonymity. Online surveys does not use cookies for survey completion and external tracking software such as Google Analytics is not supported on online…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Inviting respondents to participate in your survey
…list who have not completed at the click of a button. Please consider the following points when considering whether to use the online surveys email tool: The online surveys email…
How can I help a user who can’t log in?
…user has activated their account (the Active box is ticked): Advise the user that they should discard the invitation email and log in at https://admin.onlinesurveys.ac.uk/accounts/login/ Check that the user is…
Who do I contact for help?
…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…
Creating accessible surveys
…greater than 4.5:1, as required by the WCAG2 guidelines. The precise ratios are: Section text: 5:1 Question text: 10:1 Possible answers: 10:1 Colour schemes suitable for one group of people…
Features not currently available in online surveys
…we may consider re-introducing them into a future release of online surveys. The features not currently available in the latest version of online surveys are: Email alerts on survey completion….
Sharing a survey with another user
…permissions are: Manage: the other user can: launch the survey (but cannot change any of the distribution settings); and delete the survey. Analyse (full): the other user can see and…
Common problems when importing or exporting respondents
…external websites or the availability of linked pages. Common problems when importing or exporting a respondent list: Import error message: Invalid email There are two common reasons for this error…
Online surveys policy on unusually large surveys
…cases, editing or running unusually large surveys can affect the experience of other online surveys users. In such instances we may take the following steps: We will contact the user…
Adding a question to capture the username, email address or token of your respondents
To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…