Help & support

Amending your user profile

…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…

Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?

…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…

Exporting response data

As well as using the analysis features available in online surveys, you can also export your response data and analyse it outside of online surveys in your choice of software…

Pre-launch messages

…one or more multiple choice (multiple answer) questions that have a short title and allow more than one answer. If a respondent selects more than one answer from these questions…

Copying charts from the Analysis Summary

…bar and drop it there. Visit your survey’s Analyse Summary page. Go to the Display button at the top of your Analyse page and choose All text responses. Click the…

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

Can I create a survey in a language not officially supported in online surveys?

…questions, how respondents would enter answers, and how the answers appear in the results. You should also check if the survey works in the different browsers and operating systems that…

Adding an image

…this a breach of your online surveys licence and reserve the right to close your account. Adding an image to your survey is a two-step process. Step 1: Uploading an…

Why do I get the message "0 emails sent" when sending invitations/reminders?

…tool will allow. The online surveys email tool will send a maximum of one invitation email and four reminder emails per respondent (five emails in total). Additionally, you can only…

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