Help & support

Adding a new user to your account

…their account and set up a password. You will now see the email address added as a new username to your list of account users. Click on a username to…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Exporting and importing a survey structure

…you will see a message at the top of your dashboard confirming that the survey has been imported. The imported survey will appear as a draft in your survey list….

Introduction to routing

Routing (also known as skip-logic or branching) allows you to direct a respondent through your survey based on the answers that they give. If a respondent provides a particular answer…

Customising your survey’s appearance

…not already have a background image, and/or if your survey pages are short and there is space available at the bottom of the screen to display the background. Administrators are…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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