Help & support

Unscheduled maintenance: 4-5 March 2024

We are letting you know of urgent unscheduled maintenance planned for version 2 (v2) of Online Surveys from Monday 4 March at 08:00 for up to 48 hours. While the…

Managing account responsibilities

…service, such as upgrades, detail changes, etc. Managing users within the account, including user account set-up and timely deletion of user accounts and data, where appropriate. Administrative tasks, such as…

Setting your survey’s completion options

…Respondents who use this option are taken to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey…

Managing users

…list. Find a user. Edit a user. Remove a user. See which surveys a user has access to (Organisation accounts only). Access the user list To access the user list:…

What file formats are available when exporting response data?

When exporting your results, you can choose from five different formats: Microsoft Excel 2007 and later (.xlsx) Microsoft Excel 2003 and older (.xls) Comma Separated Values (.csv) SPSS (.sav) Tab…

Filtering using multiple criteria

…be applied. Either way, you are combining filters with an ‘and’ statement, meaning that only results that meet all applied filter criteria will be shown. In some cases it is…

How do I change the survey status?

There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…

How do I know who has and has not completed my survey?

…using survey access control; and included a pre-populated question that captures the username, email or token information from your respondent list in your survey then online surveys will keep track…

Copying charts from the Analysis Summary

Because the charts in your survey’s Analysis page are dynamic it is not possible to select and copy them from the browser to then paste into another document. To download…

Deleting respondents from a respondent list

…click Distribute. Go to Survey access control. Locate the relevant respondent record by typing the username or email address associated with that record into the Filter by username to email…

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