Upgrading or downgrading your licence
Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Online surveys Security
…commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…
Creating accessible surveys
…for some user groups. It should be possible to complete surveys without the use of a mouse. Respondents can tab between questions and submit surveys using only keyboard input. Similarly,…
What is pre-population?
…questions can be the easiest to use for pre-population because they will accept almost any answer. However, free text results are not displayed in bar/pie charts in your analysis, cannot…
Benchmarking
What is benchmarking? A benchmark is a standard against which something can be measured. Benchmarking in online surveys involves comparing your survey results against the results from other matching surveys,…
Can I get my friends/colleagues to review my survey before I launch it?
Yes, we strongly recommend piloting a survey before launching it. Our tutorial How to pilot a survey gives step-by-step instructions and advice on how to do this….
Launching your survey
…are likely to use (for example, assistive technologies, mobile internet, less common browsers or IT systems). The best way to check these things is to thoroughly pilot your survey. Simple…
Using piping in your survey
…your survey. Check and test your piping. Troubleshoot your piping. Terminology Throughout this page, the terms ‘source question’, ‘anchor’ and ‘core variable’ will be used. These words have the following…
Common problems when importing or exporting respondents
…size. A note on CSV files The respondent list is imported into and exported out of online surveys as a CSV (comma-separated values) file. In simple terms, a CSV file…
Can I create a survey in a language not officially supported in online surveys?
…questions, how respondents would enter answers, and how the answers appear in the results. You should also check if the survey works in the different browsers and operating systems that…