Help & support

I can’t log in to online surveys

There are a few reasons why you may not be able to log in to online surveys: You have not activated your user account If you are a new user…

Editing a launched survey

…click on Distribute, then Distribution settings. Change the survey shortname (e.g. by adding “-error” to the name). This will free up the original URL for re-use. On the new (copy)…

Adding files to your survey

….pptx, .pptm, .potx, .potm, .ppam, .ppsx, .ppsm, .jpg, .jpeg, .gif or .png. Please ensure that you have obtained copyright clearance to use any files/images that you upload. Any queries from…

Can respondents save a survey part way through and return to it later?

…to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey at the page on which they clicked…

Question types

…questions are used to ask respondents to pick one answer from a drop-down list. They are a useful alternative to Multiple choice (single answer) questions where the list of choices…

Setting up a survey password

A launched and open survey can be completed by anyone who knows the survey web address (public URL). You can restrict access to your survey with a password that your…

Browsing, excluding and deleting individual responses

…data views, including those of other users. You will be asked to give a reason for the exclusion, which can be seen by other users with access to the survey….

There is a known issue with pre-populated question settings. Visit our Known Issues page for more information. As well as asking respondents to fill in information about themselves you can…

Can I restrict the type of answers respondents can provide?

Yes. To restrict answers to dates and times, you can use the date and time question types. You can allow any date or time to be entered or set a…

What is More info?

The More info text box, found in the Advanced options of a question editor, allows you to add further information to your questions. This could be used to, for example,…

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