Help & support

The components of a respondent list

…100 characters. can use any character (including spaces and non-Latin characters). are used to access the survey, in combination with the respective username. Passwords that are auto-generated by online surveys…

What is pre-population?

…questions can be the easiest to use for pre-population because they will accept almost any answer. However, free text results are not displayed in bar/pie charts in your analysis, cannot…

Online surveys Security

…commit to achieving and maintaining a grade of at least A when tested by SSLLabs. You can view the current status at https://www.ssllabs.com/ssltest/analyze.html?d=www.onlinesurveys.ac.uk&hideResults=on. Data is not encrypted whilst at rest…

Using piping in your survey

…question that you want to use as a source question (i.e. a question that will have its answer used later on in your survey). A source question must be one…

Glossary of online surveys terms

…name. Users in an Organisation account can share views with other users. Can I save different views of my survey results? Zero index When coding results data, to zero index…

Benchmarking

…from structurally or textually identical surveys, to identify similarities and differences between the survey results. This could be used to, for example, benchmark employee satisfaction survey results within a single…

Common problems when importing or exporting respondents

…certain fields when converting the file to and from the CSV format, which can have unexpected results. We cannot offer support on the use of different software packages to create…

Is there a limit to the number of respondents I can have?

…to provide numbers in these fields. The survey responses options are there to assist you in the administration of your survey but you do not have to use them if…

Providing limited access to results data

…limited access to results data is a three-step process: Ensure that the relevant user has Analyse (limited) permissions on your survey. Create a limited view of your results. Apply the…

How do I know who has and has not completed my survey?

…question that captures the username, email or token. Click “Show all” if you cannot see all of the responses to this question. This will display the username, email or token…

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