Help & support

Deleting respondents from a respondent list

…click Distribute. Go to Survey access control. Locate the relevant respondent record by typing the username or email address associated with that record into the Filter by username to email…

Amending your user profile

…visible to Admin users of the online surveys account you belong to. Username: this is the username you use to log in to online surveys. By default, your username is…

Distributing your survey URL

…URL can be emailed out to your target audience or posted on your institution’s intranet. If you have set up survey access control, make sure you send your respondents the…

Adding a video or other media content

…embedded video may cause it to display incorrectly. If applicable, use the Align section to place your media to the left, right or in the centre of your text box….

Inviting and reminding respondents using online surveys

Online surveys has an inbuilt email tool which you can use to send invitation and reminder emails to your respondents. This is only available to users within Project and Organisation…

Adding a new user to your account

…usernames to your list of account users. Click on a username to set the user’s access level. You can also edit their personal details if you wish, or the user…

Merging responses from several surveys

…on your Summary page. To merge in responses from another survey, repeat the steps above. If you want to save your merged view for later use, click the Save these…

Cross tabulating responses

…cannot be used on free text questions. You can combine cross tabulation with filtering for more advanced analysis. To cross tabulate your responses: On your survey’s Analyse page, click on…

How can I control who completes my survey?

You can use Survey access control to restrict participation in your survey by: Setting up a survey password: only people who have the password can complete the survey. This basic…

…not known beforehand. Sub-questions cannot be used as routing questions. You can only have one routing question per page. This avoids any conflicts that would arise if a respondent triggers…

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