Help & support

The components of a respondent list

…password. Passwords: can either be supplied by the survey author, or will be generated automatically by online surveys if left blank. do not have to be unique. are limited to…

My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?

…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…

Providing limited access to results data

If you are a member of an Organisation account, online surveys allows you to provide limited access to results data to other users. This may be necessary or desirable where…

How do I receive a survey responses digest?

This feature is only available for Organisation account users What is a survey responses digest? A responses digest is an email that will update you on how many new responses…

Is it possible to reuse a survey URL?

…the Survey short name. Click Save. In the new survey, change the survey short name, using the process above, so that the new survey’s Public URL matches the original URL….

Complex routing

…the questions to a new page, if necessary. Make sure you do not have a screening question and a routing question on the same page. Move one of the questions…

Managing users

…invite a new user, all you need to enter is their email address. The user’s full name is optional and can be provided by the user once they have logged…

Adding and editing questions

…between pages 1 and 2. Adding questions to your survey To add a new question: Decide where you want to place your question. Adding a question into a blue area…

Simple routing

…more than one routing question on the same page. Move one of the questions to a new page, if necessary. Make sure you do not have a screening question and…

Adding sub-questions

…type, and set the question text and advanced options as desired. If the parent question is a multiple choice or selection list question, there will be a new Advanced option…

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