Help & support

Adding and editing questions

…between pages 1 and 2. Adding questions to your survey To add a new question: Decide where you want to place your question. Adding a question into a blue area…

Simple routing

…more than one routing question on the same page. Move one of the questions to a new page, if necessary. Make sure you do not have a screening question and…

Complex routing

…the questions to a new page, if necessary. Make sure you do not have a screening question and a routing question on the same page. Move one of the questions…

Managing users

…invite a new user, all you need to enter is their email address. The user’s full name is optional and can be provided by the user once they have logged…

Can questions be made compulsory?

Yes. To make a question compulsory: Create a new question, or edit an existing question. Click on Advanced options. In the Optionality & dependency section, choose Required. Click Add question…

How do I copy a survey?

…the Dashboard. Enter a new survey name (you can change it later). Click Copy survey. The new draft survey will appear at the top of your survey list. Note: Survey…

Is it possible to reuse a survey URL?

…the Survey short name. Click Save. In the new survey, change the survey short name, using the process above, so that the new survey’s Public URL matches the original URL….

How do I receive a survey responses digest?

This feature is only available for Organisation account users What is a survey responses digest? A responses digest is an email that will update you on how many new responses…

Managing account responsibilities

This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

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