BOS - Online Surveys

powerful, flexible online surveys

Simple routing ADVANCED

You can use routing to automatically have respondents skip one or more pages depending on their answer to a question.

This page explains how to:

  • Add simple routing (or ‘skip-logic’) to a question.
  • Test your routing.
  • Trouble-shoot your routing.

Adding routing to a question

Start by setting up all the pages of your survey, including a final ‘Thank you’ page with no questions on it.

Routing only takes effect once a respondent clicks on the Submit and continue or Next button at the bottom of the page.  Routing cannot be used to skip part of a page.  If you want to use routing to allow your respondents to skip questions, those questions must be on a separate page.

In the survey builder icon Survey builder:

  1. edit icon Edit the question you want to route from. This must be either a multiple choice (single answer) or selection list question and must not be a sub-question.
  2. In the question editor, click on the arrow arrow next to the answer option that you want to use to make the respondent skip a page (or pages).  This will expand the section and reveal additional options.
  3. At If selected, jump to, click on the drop-down list and select the page you want to route to. routing option
    Please note the following restrictions:

    • You cannot route straight to the final ‘Thank you’ page.
    • You cannot use routing to skip questions within a page.  You must put the questions that you want your respondents to skip on a separate page.
  4. Click Save.

The logic icon Logic icon will now appear next to your question in the survey builder icon Survey builder.

To add more paths, repeat steps 1–4.

Testing your routing

  1. Check your survey flow:
    • Click on the survey map icon Survey map link in your Design tab.
    • Check the diagram to see if the survey flow is correct. A red border around a box means the routing on that page is invalid.
    • If you want to reset your routing, click on the Clear all logic button at the bottom of the page.
  2. preview survey icon Preview your survey to check all possible routes work as you intended.
  3. Pilot your survey thoroughly to check if your survey flow makes sense to respondents and that you end up with the kinds of results you need.

Trouble-shooting your routing

Here are some common reasons that your routing may not work as expected:

  • You can only add routing to multiple choice (single answer) questions or selection list questions.  Routing cannot be added to any other question type.
  • Sub-questions cannot be used as routing questions.
  • Ensure your routing question doesn’t point to the final ‘Thank you’ page of the survey. Your respondents must not skip the second-last page of the survey, otherwise they will not be able to click Finish and submit their answers.
  • Ensure you have put the questions that you want your respondent to skip on a separate page.  You cannot use routing to skip questions within a page.
  • Check that the intended landing page for the question hasn’t been moved or deleted. Re-route your question to a different page, if necessary.
  • Make sure you do not have more than one routing question on the same page. Move one of the questions to a new page, if necessary.
  • Make sure you do not have a screening question and a routing question on the same page. Move one of the questions to a new page, if necessary.
  • If in doubt, click the Clear all logic button on the survey map icon Survey flow map and set up your routing again from scratch.