Help & support

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

FAQ for Admin users (Project account)

…Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right of the screen (next to Sign out). A drop-down list will appear….

Changing respondent details

…exported list. Please be aware of the consequences of making the following changes to the respondent list file: Blanking out the passwords will cause online surveys to re-generate passwords for…

Will exporting my results affect my survey?

No. Exporting your data will not remove any information from the online surveys system, nor will it interrupt the running of your survey or close your survey. Exporting your results…

Managing account responsibilities

This page is for administrators and Primary Contacts of Project or Organisation type accounts. Every online surveys account must have a Primary Contact (PC) and at least one Billing Contact….

Including a consent statement

…the terms and conditions. You can use the screening functionality within online surveys to direct participants away from the survey if they state that they do not consent or that…

How do I change the survey status?

There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…

Known Issues

This page details known issues with Online Surveys, intended to help you apply workarounds until the issues can be resolved. Display and export of response data Issue resolved This issue…

What is a ‘slug’?

A ‘slug’ is a short label for something, containing only letters, numbers, underscores or hyphens. In online surveys, the term ‘slug’ is used to refer to the survey short name,…

What is validation?

Some of the online surveys question types allow you to set restrictions on the answers, such as what type of answer or how many answers a respondent can provide. These…

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