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Help & support

Adding an image

…from third parties (or arising from our own audits) regarding copyright infringement will be passed on to the institution holding the online surveys account. We reserve the right to temporarily…

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

Survey access control

…There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys surveys. This…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Navigating your Dashboard

When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…

Upgrading or downgrading your licence

Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…

The components of a respondent list

…password. Passwords: can either be supplied by the survey author, or will be generated automatically by online surveys if left blank. do not have to be unique. are limited to…