Help & support

Managing users

…list. Find a user. Edit a user. Remove a user. See which surveys a user has access to (Organisation accounts only). Access the user list To access the user list:…

Selection list questions

…allowing respondents to enter an “Other” answer: this adds an additional box that allows respondents to add their own response if none of the suggested answers apply. More info: Use…

Multiple choice (multiple answers) questions

…on the Question actions icon. Optional settings and advanced options There are a number of settings that you can apply to multiple choice (multiple answer) questions, including: Non-applicable answer options:…

Question types

…When a respondent selects an answer, all other choices are automatically deselected. The list of answers can be presented vertically or horizontally. You can also include an ‘Other’ option to…

Survey access control

…of a respondent. Anyone in possession of a valid username/password combination or personalised URL (that has not already been used to complete a survey) can access a survey and provide…

Adding files to your survey

…a breach of your online surveys licence and reserve the right to close your account. Adding files to your survey is a two-step process. Step 1: Uploading a file Ensure…

Customising invitation and reminder emails

…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…

Navigating your Dashboard

…the current list of surveys (allowing for any filters currently applied) as a CSV file. Shared surveys – Where a user in another online surveys account has shared a survey…

Upgrading or downgrading your licence

Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…

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