Amending your user profile
…reset emails and other communications from online surveys. You may also wish to add or change your title, name and phone numbers as needed. To amend your user profile: On…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Can I include responses from paper questionnaires, interviews, phone surveys, etc. in my online surveys analysis?
…of which surveys were completed online and which offline, you could set up two separate copies of your survey and merge or compare the results after, or you could use…
FAQ for Admin users (Organisation account)
…in the account. See the titles of the surveys that each user has access to. Change the status of users. Upload account images. Make payments. Additionally, if the Primary Contact…
Editing a launched survey
…you cannot: Delete, move or copy any pages. Delete, move or copy any questions. Delete, move or copy any notes. Delete, move or copy any sections. Add new pages. Convert…
Multiple choice (single answer) questions
…answer) question. The question editor will open. Enter your question into the Question text box. You can also add formatting and hyperlinks. Enter a list of possible answers. You can…
Why do I get the message "0 emails sent" when sending invitations/reminders?
…emails from online surveys. If a respondent has chosen to opt out of emails from online surveys, the tool will not attempt to send them an invitation or reminder email….
Adding an image
…entering a pixel width in the Border box. For example, typing in the number “1” will create a 1-pixel wide border, “2” a 2-pixel border, and so on. Use the…
Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
How do I send survey invitation emails to my respondents?
…to keep track of who has and has not completed your survey so that it only sends invitations and reminders to respondents who have not yet completed. Launch your survey….
Can I create a survey in a language not officially supported in online surveys?
…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….