Help & support

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

Why do I get the message "0 emails sent" when sending invitations/reminders?

…tool will allow. The online surveys email tool will send a maximum of one invitation email and four reminder emails per respondent (five emails in total). Additionally, you can only…

Can I create a survey in a language not officially supported in online surveys?

…questions, how respondents would enter answers, and how the answers appear in the results. You should also check if the survey works in the different browsers and operating systems that…

Adding an image

…this a breach of your online surveys licence and reserve the right to close your account. Adding an image to your survey is a two-step process. Step 1: Uploading an…

Survey access control

…of a respondent. Anyone in possession of a valid username/password combination or personalised URL (that has not already been used to complete a survey) can access a survey and provide…

Pre-launch messages

…one or more multiple choice (multiple answer) questions that have a short title and allow more than one answer. If a respondent selects more than one answer from these questions…

Upgrading or downgrading your licence

Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…

Piping

…is applied to a question. This tells online surveys that the answer to this question will be used later in the survey. An anchor. The anchor identifies the place where…

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