Help & support

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

The components of a respondent list

…password. Passwords: can either be supplied by the survey author, or will be generated automatically by online surveys if left blank. do not have to be unique. are limited to…

Controlling who can complete your survey

…you create personalised survey links for your respondents (or issue respondents with usernames and passwords, if preferred). Allow you to email the survey links to your respondents straight from online…

Creating a new survey

…survey from one online surveys account to another. Survey structures created in other survey tools, or in applications such as Microsoft Word, cannot be imported into online surveys. For further…

Unscheduled maintenance: 4-5 March 2024

We are letting you know of urgent unscheduled maintenance planned for version 2 (v2) of Online Surveys from Monday 4 March at 08:00 for up to 48 hours. While the…

How do I reset my password?

…the Forgotten password link on the online surveys sign in screen; or Sign in to online surveys, click Manage at the top right of the screen, then choose Change password….

What is the Survey Contact?

…this and click Save. Important: A Survey Contact must be an online surveys user who is either part of the same online surveys account or has permissions for the survey….

Where can I find information about scheduled maintenance?

Information about scheduled maintenance will be posted on our Twitter feed: https://twitter.com/online_surveys_ Where scheduled maintenance may result in online surveys being unavailable for a period of time, and/or we anticipate…

FAQ for Admin users (Project account)

…Admin screens in online surveys? Sign in to online surveys and: Click on Manage at the top right of the screen (next to Sign out). A drop-down list will appear….

What is the response ID or unique response number?

Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…

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