Help & support

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Adding a new user to your account

…can do this themselves once they have activated their account. Note: You can also use the above processes to invite existing online surveys users to join your account. This won’t…

Piloting your survey

…of its features, including data capture and reporting. It also means reviewers can test your survey without needing access to a online surveys account. To pilot your survey: Locate your…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

Exporting and importing a survey structure

…back into online surveys. This page explains how to: Export a survey structure. Import a survey structure. To export your survey structure: On your Dashboard , locate your survey and…

Customising your survey’s appearance

…how the theme looks by clicking Preview survey in the left-hand menu. To create your own theme: Use Online Survey’s Theme builder to create your own theme. Logos The survey…

What will my invitation and reminder emails look like?

If you choose to send invitations and reminders from Online Surveys, the emails will be formatted like this: You can change: The body text The recipient name (using pre-population) The…

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