Can I change or delete a response?
No. Response data cannot be amended or deleted. If a participant advises that they wish to withdraw from your survey, or realises they have provided incorrect answers, or one or…
Online surveys (formerly BOS)
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What is the response ID or unique response number?
Every online surveys response – every completed set of answers to the questions in an online survey – is assigned a unique response number by online surveys. This is referred…
What is pre-population?
Pre-population allows you to insert information that you already hold about your respondents into your survey. This information can be shown to or hidden from respondents when they complete the…
When is support available?
Email support hours are 09:00 – 17:00 (London time), Monday to Friday, excluding Bank Holidays and closure days. Upcoming closure days Monday 30 August (Summer bank holiday)…
Can respondents view and/or print their answers at the end of the survey?
You can choose to allow your respondents to print or save a PDF of the answers they gave to the survey. To enable this for your respondents: Locate your survey…
How do I export the respondent list?
If you have created a list of respondents using survey access control, you can export this list to: check that all of the details are correct. access the respondents’ personalised…
Why is my survey only open for 30 days?
When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…
What are survey redirects?
Survey redirects are found in your survey’s Distribution settings. Survey redirects allow you to redirect your respondents to another website (e.g. a website that provides information about your survey) if…
Copying, moving and deleting questions
The copy, move and delete actions are only available in DRAFT surveys. Once a survey has been launched, the copy, move and delete options are greyed out and these actions…
How do I copy a survey?
To copy a survey: On your Dashboard , find the survey that you want to copy. Click on the Copy survey icon. This is found at the far right of…