How can I help a user who can’t log in?
This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who…
Powerful, flexible online surveys
This FAQ is for administrators of Project or Organisation type accounts. This page provides some tips for Admin users to help: New users who can’t log in. Existing users who…
If your institution has participated in a benchmarking survey, you will be able to access benchmarking reports shortly after all of the surveys have closed. You will be informed either…
If you need to make files or documents available to survey respondents (for example, you are collecting feedback on design mock-ups and want to include the mock-up images in the…
Yes. You can upload files that are below 10Mb in size and within a range of allowed formats to the Survey files section of your survey. Once the files have…
There are four options for the status of an online survey: – Draft surveys have not yet been launched. – Scheduled surveys have been launched but the opening date is…
If you wish to print your survey questions, you can do this from the Preview mode. To print your survey: Access the Preview mode as follows: In the Design or…
It may be necessary for you to obtain a statement of consent from your respondents to participate in your research, or a statement that they have read and agreed to…
A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…
When editing a survey in online survey, it is important to know whether you are creating/editing a parent question or a sub-question. The main distinguishing features of parent questions and…
This FAQ is for Admin users in Organisation type accounts. If you are an Admin user in a Project type account, please refer to our FAQ for Admin users (Project…