Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Online surveys (formerly BOS)
Powerful, flexible online surveys
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Survey access control
…URL for the survey. The survey can only be accessed by: (a) entering the username/password combination at the public URL; or (b) using the personalised URL. The personalised URL skips…
Adding an image
…or note text box, click on the Image icon. This will open the Image Properties window. Paste the URL of your image into the URL box. Your image will now…
What are survey redirects?
Survey redirects are found in your survey’s Distribution settings. Survey redirects allow you to redirect your respondents to another website (e.g. a website that provides information about your survey) if…
Adding files to your survey
…on the Link icon. This will open the Link window. Insert the full URL for your file into the URL box. The Protocol should automatically change to the correct prefix…
Customising invitation and reminder emails
…and change it if appropriate. The default email text contains the [EMAIL] and [CUSTOM_URL] tokens. The [CUSTOM_URL] token will insert each respondent’s personalised URL into the email when it is…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…information, and you have checked the respondent’s personalised URL and it works for you, re-send the URL to the respondent in a plain text email. This should minimise the chance…
Can respondents save a survey part way through and return to it later?
…to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey at the page on which they clicked…
Setting your survey’s completion options
…Respondents who use this option are taken to a page giving the survey’s closing date and a ‘finish later’ URL. They can use this URL to return to the survey…
What is a "Token"?
The token field in the respondent list is used by online surveys to generate personalised URLs for survey respondents. A personalised URL allows a respondent to access a survey without…