Help & support

Question types

Questions with pre-defined answers Questions with pre-defined answers, or closed-ended questions, can make a survey quick for respondents to complete. They also create response data that is easy to quantify…

Accessing survey responses

As soon as respondents start completing your survey, you can view their responses as they come in. This page explains how to: Access your survey responses. Customise how the data…

Pre-populating questions

There is a known issue with pre-populated question settings. Visit our Known Issues page for more information. As well as asking respondents to fill in information about themselves you can…

Adding a new user to your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. New users are added to your account from the Users tab in the account management screens….

Setting user access levels

This page is for administrators and Primary Contacts of Project or Organisation type accounts. All registered and active users in an account can be given permission to access surveys by…

Removing a user from your account

This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…

Anonymising your response data

Whether hidden or not, pre-populated questions are treated in the same way as any other survey responses and are included in the summary of your Analyse page. Here you can,…

Importing your respondent list

While it’s easy to add a few individual respondents to your survey access control list manually, if you have a long list of participants then it will be much quicker…

Amending your survey structure

The survey structure consists of the pages, questions, notes and section titles in your Survey builder, along with any routing, screening and/or pre-population options applied to those items. While you…

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