Upgrading or downgrading your licence
Upgrading During your licence term The Primary Contact can ask the online surveys support team to upgrade their licence at any point. The support team will create a pro-rata payment…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Navigating your Dashboard
When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…
What is the Survey Contact?
A Survey contact details link appears on the footer of every page of every survey. When a respondent follows the link, they are provided with the name and email address…
Formatting text in questions, notes and messages
It is possible to format the text in the following items: Question text. ‘More info’ text. Note text. Contact, copyright and screening messages. Survey messages. The format of the text…
Deleting surveys
You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….
I can’t see a survey that has been shared with me
To see surveys that other online surveys users have shared with you: Single user account and Project account: Click Shared surveys (at the top right of your Dashboard ). Organisation…
Why can't I delete or edit a question?
If you have launched your survey, you will not be able to delete any questions. This restriction applies as soon as you launch your survey. The restriction stays in place…
Error text or missing responses on the Analyse page
This help page is for users who experience an error when viewing their survey responses on the Analyse Summary page. The following issues can be remedied by following the steps…
How do I export responses to a scale/rank question so that the data is in one column?
By default, scale/rank results data appears in a coded export file as a series of 1s and 0s in multiple columns: There are two ways to combine scale/rank response data…
Can I turn off page numbering?
Yes. To do this: Click on Design. Click on Survey settings. Under Completion options, untick Show survey progress bar. Click Save. This hides both the progress bar at the top…