Help & support

Use the Theme builder to create your own survey theme

Online Surveys comes with a set of standard themes to choose from, but you can create your own using the Theme builder. To use the Theme builder, go to the…

What is a page break?

A page break splits an online surveys page into two pages. Page breaks can only be inserted between two existing items on a page (e.g. between two questions or between…

How do I construct personalised URLs for my respondents?

…list. To export your respondent list: Locate your survey and click on Distribute. Click on Survey access control. Click on Export respondents. The exported respondent list includes an additional column…

Accessing benchmarking reports

…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Deleting respondents from a respondent list

…control. Under “Respondent export / import”, click Import respondents. In the Upload Respondents page, tick the “Delete all existing credentials” box. Click Save. This will permanently delete all respondent records….

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Can respondents save a survey part way through and return to it later?

…option: Locate your survey and click on Design. In the left-hand menu, click on Survey settings. Under Completion options, tick the box next to Enable ‘finish later’ option. Click Save….

Removing a user from your account

…account. Find the user whose account you want to lock and click on their username. This will open the Edit user page. Deselect the Active tick box. Click Save. The…

Adding a new user to your account

…This page explains how to: Access the users tab. Add a single new user. Add many new users (Organisation account only). To access the Users tab: On your Dashboard ,…

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