Help & support

What is "Respondent progress"?

…of reasons (e.g. a lost internet connection, an interruption, or a lack of interest in the survey topic), a high drop-out rate for one particular page of your survey could…

Can I edit an open survey?

Yes, you can amend a live survey to correct an error or add information, as long as the survey structure remains the same. You therefore cannot: Delete, move or copy…

How do I change the survey URL?

To change the URL of your survey: Locate your survey and click on Distribute. Click on Distribution settings in the left-hand menu. Change the Survey short name as required. Note:…

Anonymising your response data

…Click on Advanced and select Pre-population data from the drop-down menu. Click one of the buttons to either just Delete username, token, password and email fields or Delete all fields….

What is the Survey Contact?

…survey, but this can be changed to another user. If a user is deleted from an account but was a Survey Contact, the Survey Contact will default to another user…

Where can I find information about scheduled maintenance?

…and/or we anticipate that there will be noticeable effects on users or survey respondents, we may also display a message on online surveys users’ Dashboards providing details about the maintenance….

FAQ for Admin users (Project account)

…yourself. What are the rights & responsibilities of an Admin user in a Project account? An Admin user in a Project account can: Add users. Delete users. View all users…

Changing respondent details

…tokens will cause online surveys to re-generate personalised URLs for your respondents when the file is imported. Your respondents’ original personalised URLs will no longer work. This will also disable…

Editing a launched survey

…click on Distribute, then Distribution settings. Change the survey shortname (e.g. by adding “-error” to the name). This will free up the original URL for re-use. On the new (copy)…

Can respondents save a survey part way through and return to it later?

…saved automatically. The respondents must click on Finish later at the bottom of the survey page, and then use the ‘finish later’ URL provided by online surveys to return to…

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