Pre-population – Constraints and considerations
There are restrictions on the way that pre-population parameters can be used in a survey, and there are also survey design aspects that you should consider when using pre-population parameters….
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Is there a limit to the number of questions I can include in my survey?
It is our experience that very large or complex surveys are extremely difficult to edit, administer and analyse, and can cause high respondent drop-out rates. We do not currently limit…
FAQ for the free 30-day trial
We are not offering free trials at this time.
Is it possible to reuse a survey URL?
Yes, however you cannot use the same URL on more than one survey at the same time. To reuse a survey URL, you must change the survey short name on…
Can I filter my results using pre-populated information?
Yes. You can filter your results based on pre-populated information in exactly the same way as you can for any other survey response data. Instructions for filtering your response data…
Is there any way to shorten personalised survey URLs?
A survey author can edit both the survey short name and the respondents’ tokens to create shorter personalised URLs. The survey short name can be edited in the Distribution settings…
Can the same computer be used to complete a survey multiple times?
Yes. Online surveys does not prevent a survey from being completed many times on the same computer or from the same IP address. If you wish to restrict your survey…
What should I be aware of when using grid and scale/rank questions in my survey?
Both the grid question and scale/rank question types use a tabular (or matrix) format to display question statements and answer options. While grids and scale/rank questions can be flexible and…
Can I change the font size in my surveys?
As a survey author, you can change the font size in the following elements: Question text. ‘More info’ text. Note text. Contact, copyright and screening messages. Survey messages. Other elements,…
Renewing your online surveys licence
One month before your annual online surveys licence is due to expire, the online surveys support team will create a payment and issue a reminder email. This will be sent…