Error text or missing responses on the Analyse page
…and go back to the Analyse page for the affected survey. You should see a message asking you to Return to previous state or Start again. Click Start again. This…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Showing 61-70 of 93 results
Pre-launch messages
Pre-launch error messages and warning messages are displayed at the top of the Survey launchpad. Error messages An error message can be identified by a round icon and pink background….
Providing limited access to results data
If you are a member of an Organisation account, online surveys allows you to provide limited access to results data to other users. This may be necessary or desirable where…
What is a "Token"?
…needing to enter a username/password combination. A personalised URL looks like this: https://accountname.onlinesurveys.ac.uk/surveyname?token=xxxxxxxx If you leave the token field blank when providing respondent data, online surveys will generate random, non-guessable…
How do I change the survey status?
…opening and closing dates are both in the past. A survey remains in draft status until it has been launched. Within online surveys, a survey is “launched” as soon as…
How do I know who has and has not completed my survey?
Online surveys is designed to maintain respondent anonymity and therefore it will not automatically capture any identifying information about your respondents. However, if you have: set up a respondent list…
I can’t see a survey that has been shared with me
To see surveys that other online surveys users have shared with you: Single user account and Project account: Click Shared surveys (at the top right of your Dashboard ). Organisation…
Copying charts from the Analysis Summary
…bar and drop it there. Visit your survey’s Analyse Summary page. Go to the Display button at the top of your Analyse page and choose All text responses. Click the…
Deleting surveys
You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….
Pre-population – Constraints and considerations
…answer does not meet the relevant criteria, online surveys cannot match the answer to the question and any affected respondents will not be able to access the survey. Anonymity Capturing…