Help & support

Use the Theme builder to create your own survey theme

…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…

What is a page break?

…a note and a question). A page break cannot be removed. If you have added a page break to your survey that you wish to remove, the only way to…

How do I construct personalised URLs for my respondents?

…list. To export your respondent list: Locate your survey and click on Distribute. Click on Survey access control. Click on Export respondents. The exported respondent list includes an additional column…

Accessing benchmarking reports

…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…

Is additional statistical information (e.g. standard deviation) available in the results analysis?

For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….

Deleting respondents from a respondent list

…time. Respondents can either be deleted individually or all at once. Please be aware that: Deleting respondents is a permanent action and there is no ‘Undo’ option. Respondent records cannot…

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Can respondents save a survey part way through and return to it later?

…the survey. Additionally, it is the respondent’s responsibility to accurately enter their email address or bookmark the ‘finish later’ link to be able to resume the survey. We cannot reunite…

Removing a user from your account

…options. You can: Lock their user account so they cannot log in until it is activated again. Remove the user from the account. This action is not reversible and may…

Adding a new user to your account

…their account and set up a password. You will now see the email address added as a new username to your list of account users. Click on a username to…

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