Help & support

Including a consent statement

…terms and conditions”. In the Add answer option box, type “Yes”. Click + Add another answer option. In the new Add answer option box, type “No”. Click on the arrow…

Will exporting my results affect my survey?

…retained within online surveys. You can export your data as many times as you like, and you can do this at any time, whether your survey is open or closed….

Adding a video or other media content

Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…

Changing respondent details

…manually, one at a time. Export the respondent list, make the changes, and then import the amended list. Manually amending respondent records: On your Dashboard , locate your survey and…

How do I change the survey status?

…opening and closing dates are both in the past. A survey remains in draft status until it has been launched. Within online surveys, a survey is “launched” as soon as…

Known Issues

…are not displayed. This issue also cascades to the data exports from the Analyse page. Refreshing the page will sometimes display the full set of responses. Version affected: Online Surveys…

What is a ‘slug’?

…to change your survey short name to something that contains spaces, special characters, or other characters that are not able to be used in a URL, online surveys will prompt…

What is validation?

…be accepted. Date and time questions Start and/or end dates and times. Scale/Rank questions The minimum and/or maximum number of answers a respondent can select per row and/or per column….

Error text or missing responses on the Analyse page

…and go back to the Analyse page for the affected survey. You should see a message asking you to Return to previous state or Start again. Click Start again. This…

Deleting surveys

You can delete surveys from your Dashboard . Single User account and Project account users can delete one survey at a time. Organisation account users can delete surveys in bulk….

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