Help & support

Use the Theme builder to create your own survey theme

…in all your surveys under My templates. Sharing your theme with all surveys in the account An admin user in an Organisation account can make a theme available as a…

Accessing benchmarking reports

…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…

Why is my survey only open for 30 days?

When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…

Exporting and importing a survey structure

…you will see a message at the top of your dashboard confirming that the survey has been imported. The imported survey will appear as a draft in your survey list….

Is additional statistical information (e.g. standard deviation) available in the results analysis?

…on the Analyse page to a table: In the Analyse tab, click on the cog next to a question and choose Table to convert a single chart to a table….

Deleting respondents from a respondent list

This Help page applies to surveys where survey access control has been enabled and a respondent list has been created. You can delete respondents from your respondent list at any…

How do I construct personalised URLs for my respondents?

If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…

Is there a limit to the number of respondents I can have?

…more than 20,000 responses, you should contact help@jisc.ac.uk. Online surveys allows you to set expected responses and maximum responses numbers in your survey’s Distribution settings. You do not have…

Editing a launched survey

…a question from one type to another. Delete multiple choice answer options. Delete selection list answer options. Add or edit multiple choice answer options within grid questions. Add or edit…

Can respondents save a survey part way through and return to it later?

Yes, you can allow your respondents to complete the survey in several sessions by enabling the Finish Later option on the Survey settings page. This option adds a Finish later…

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