Help & support

Online surveys v3 FAQ

Our live FAQ can be found on our Online Surveys v3 support site….

Can I create a survey in a language not officially supported in online surveys?

…you run surveys in more than one language with the intention of merging or comparing results, you should pilot these to ensure the data can be combined in online surveys….

Survey access control

…There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys surveys. This…

…third parties (or arising from our own audits) regarding copyright infringement will be passed on to the institution holding the online surveys account. We reserve the right to temporarily disable…

Distributing your survey URL

…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…

Upgrading or downgrading your licence

…renewal date, the account’s features will be downgraded. For details of our different licence types visit our Features and pricing page or contact the online surveys support team at help@jisc.ac.uk….

Piping

This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…

What should I be aware of when using grid and scale/rank questions in my survey?

…respondents A moderately-sized scale/rank question containing 20 statements and 7 response options contains 20 x 7 = 140 individual elements. Your respondent’s browser must obtain this information from the Online…

Creating a new survey

…create a new survey by importing the structure of an existing online surveys survey into your online surveys account. This method is normally used where you need to transfer a…

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