Help & support

Creating a grid question

…by clicking the Edit question icon above the relevant column heading. Change the order of row items by clicking the Question actions icon next to each item and selecting Move…

Who do I contact for help?

…of every Help page. The online surveys support team is not always the appropriate first point of contact. Listed below are some common queries where the online surveys team may…

Creating accessible surveys

…note item, so the survey output can be affected by survey authors. Similarly, online surveys produces surveys that have a correct document hierarchy (<h2> following a single <h1> etc.), but…

Adding a question to capture the username, email address or token of your respondents

To activate the online surveys email tool, and/or to allow online surveys to keep track of who has and who has not completed your survey, you must: Set up a…

Can questions, answer options, pages or respondents be randomised?

It is not currently possible to randomise the order of questions, answer options or pages, or to randomly assign respondents to different versions of a survey. However, depending on the…

Previewing, printing and saving your survey as a PDF

…in online surveys. You can use the survey preview to: Proofread your survey for errors. Test the settings and validation for each question. Check your page and question order, and…

…Other changes, such as adding new questions or radically changing question text, may make the existing response information confusing or misleading. Online surveys does not keep a log of changes…

Multiple choice (single answer) questions

These question types are easy to set up and are the most frequent type of question in online surveys. They allow respondents to pick just one answer from a list…

Amending your user profile

…visible to Admin users of the online surveys account you belong to. Username: this is the username you use to log in to online surveys. By default, your username is…

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