How do I refresh the Analyse page?
…times as you like while the survey is open. If the Refresh data link is not visible or does not work, please contact the online surveys support team for assistance….
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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How do I distinguish between a question and a sub-question?
When editing a survey in online survey, it is important to know whether you are creating/editing a parent question or a sub-question. The main distinguishing features of parent questions and…
Deleting respondents from a respondent list
…be retrieved once they have been deleted. Even if you add a deleted respondent back in with exactly the same details, online surveys will treat this as a new respondent….
Why is my survey only open for 30 days?
When you create a new survey, online surveys assigns default opening and closing dates for the survey. The default opening date is the day that you created the survey, and…
Accessing benchmarking reports
…by the institution managing the survey or the online surveys team when the benchmarking reports are available. To access a benchmarking report: Locate your benchmarking survey and click Analyse. On…
Is additional statistical information (e.g. standard deviation) available in the results analysis?
For the question types: Multiple choice, single answer questions. Multiple choice, multiple answer questions. Selection list questions. Scale/rank questions. Online will calculate the following additional statistical information: Mean rank. Variance….
How do I construct personalised URLs for my respondents?
If you have set up a respondent list using survey access control, online surveys will construct personalised links for you. The personalised links are generated when you export your respondent…
Can respondents save a survey part way through and return to it later?
…saved automatically. The respondents must click on Finish later at the bottom of the survey page, and then use the ‘finish later’ URL provided by online surveys to return to…
Removing a user from your account
This page is for administrators and Primary Contacts of Project or Organisation type accounts. If you want to remove a user’s access to their online surveys account, you have two…
Adding a new user to your account
This page is for administrators and Primary Contacts of Project or Organisation type accounts. New users are added to your account from the Users tab in the account management screens….