Online surveys v3 FAQ
Our live FAQ can be found on our Online Surveys v3 support site….
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Survey access control
…There are three survey access control options. You can: 1. Choose not to enable survey access control (default) This is the default setting for all new online surveys surveys. This…
Adding files to your survey
…a breach of your online surveys licence and reserve the right to close your account. Adding files to your survey is a two-step process. Step 1: Uploading a file Ensure…
What should I be aware of when using grid and scale/rank questions in my survey?
…respondents A moderately-sized scale/rank question containing 20 statements and 7 response options contains 20 x 7 = 140 individual elements. Your respondent’s browser must obtain this information from the Online…
Customising invitation and reminder emails
…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…
Navigating your Dashboard
When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…
Upgrading or downgrading your licence
…online surveys support team to downgrade their licence in advance of the account’s licence renewal date. The support team will then create the appropriate payment. Upon the licence renewal date,…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…
Piping
This FAQ provides general information about piping in online surveys. We recommend you read this page in its entirety before using piping in online surveys for the first time. For…
Distributing your survey URL
…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…