Distributing your survey URL
…your survey to your respondents, both within online surveys and outside of online surveys. The survey distribution and sharing options within online surveys become available in the Survey launchpad once…
Online surveys (formerly BOS)
Powerful, flexible online surveys
Help & support
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Showing 31-40 of 85 results
What should I be aware of when using grid and scale/rank questions in my survey?
…respondents A moderately-sized scale/rank question containing 20 statements and 7 response options contains 20 x 7 = 140 individual elements. Your respondent’s browser must obtain this information from the Online…
Controlling who can complete your survey
…Username box (above “Respondent export / import) and click + Add respondent. A random password and token will be automatically generated. Add any necessary additional information (e.g. an email address…
Upgrading or downgrading your licence
…online surveys support team to downgrade their licence in advance of the account’s licence renewal date. The support team will then create the appropriate payment. Upon the licence renewal date,…
Navigating your Dashboard
When you log in to online surveys, you are taken to the Dashboard . From the dashboard you can create new surveys, find and work on existing surveys, import surveys,…
Customising invitation and reminder emails
…account types. Full instructions for activating and using the online surveys email tool can be found on our Help page “Inviting and reminding respondents using online surveys“. This page explains…
Creating a new survey
…create a new survey by importing the structure of an existing online surveys survey into your online surveys account. This method is normally used where you need to transfer a…
My participants are seeing the message "The link you used to arrive at this page is not valid". What does this mean?
…is not supported in online surveys. Any information appended to the end of a online surveys survey link by an external service will be seen by online surveys as an…
Adding a video or other media content
Video and audio material cannot be hosted on the online surveys website. However, you can embed media that is hosted on an external service, such as YouTube or Vimeo, into…
Will exporting my results affect my survey?
…generates a copy of the information held on the online surveys servers and converts it into the format that you have chosen. The original information is retained within online surveys….